FAQ

KoozieZ FAQs

What are all of the possible color and style combinations that you offer?

The available colors vary according to the type of koozie. Please check out the color choices on the individual koozie product pages: Collapsible fabric can koozie, Foam koozie, Collapsible neoprene can koozie, Neoprene zipper bottle koozie, Fabric slip-on bottle koozie, Fabric water bottle koozie. Remember! You can order more than one color for your koozie order! Using extra colors is charged as a flat fee per order to use more than one color.

What are my choices of ink?

The ink choice is the same on all types of koozieZ. White, Black, Gray, Purple, Navy, Blue, Forest Green, Yellow, Red and your choice (a special blend of colors YOU select at NO ADDITIONAL charge)! If you would like to use two ink colors, you can use a different color on the front and on the back of your koozie, but this will be charged at an extra $20 per color.

How do I create an order from start to finish?

Step 1-> Choose your koozie style: collapsible fabric can fit, foam can-fit, glass bottle slip-on or tall bottle slip-on (please note: foam koozies are only available to fit cans, our flexible fabric koozies fit cans, glass bottles AND tall glass bottles!)

Step 2-> Choose your art: We have a wide variety of art in stock that is available to our customers at no additional charge! Modify some of our available artwork (for a small fee) or tell us what you’re interested in and have our art department create something specifically for you (a one time fee no matter how many modifications we make there after!) You can always submit your own art at no additional cost as long as it meets our artwork requirements.

Step 3-> Completing the order form: Click on our Order Now button to continue to our online order form. The form will take you step by step through each of the decisions above and follow through with information regarding shipping and advise as to any additional charges your order may have accrued (i.e. multiple colored koozies in one order, screen printing charges, etc.).

After you have revised and confirmed your order you will be prompted to finalize your order. At this point you have completed the initial order process. Shortly thereafter you will receive a confirmation email that contains your order reference number. Any further communication regarding your order will be made using this reference number for both your convenience and ours. Artwork proofs can be expected several weeks before your order is due. Please make sure you have given a valid email address you check? consistently as this will be our main form of communication from here on out.

*Any order requiring any additional charges to your account (i .e. additional artwork charge, additional koozies ordered, etc.) will not be proceed unless we have received confirmation by the customer to proceed with both the order and additional charge.

What are my artwork options?

$0.00: We have a wide variety of artwork available to our clientele. You can choose one of these designs and modify only the date and/or name (please note, this does not include changing font, text size, etc.).

Use our Foam koozie design form or our Collapsible koozie design form (use this form for all neoprene and fabric can or bottle koozieZ). You will provide us with high resolution artwork that meets our size requirements. We will not have to modify your artwork at all. For further questions about your artwork, please check out our design instructions.

$15.00: Choose some of our available artwork. Modify parts of the picture, change fonts, angles, styles of text. Delete parts of the picture. Use two pieces of art (for double-sided koozies). Re-size the artwork you’ve sent us. Slightly modify the artwork you sent us. Please describe any modifications to the artwork in the description box provided on the order form. If we need to make changes to personal artwork that you have sent us, we will notify you as to any extra charges and will proceed once we have received your acceptance and confirmation of this charge (i.e. re-size the artwork you provided, change a font style you provided, etc.)

$30.00: You tell us what you want and we design it. Our artwork department would be more than happy to receive a description of the type of art you’re interested in and design it for you. In this situation after receiving the email describing your art we will put together a proof for you. For this part we will be in close contact with you until we have finalized the artwork. Once we have designed the artwork we will not charge you for further modifications (if you want to change the font, move an arm position, etc.)

What are the possible additional fees?

Artwork: $0.00 – $30.00 depending on the type of artwork you choose (see choosing artwork)
Screencharge: $30 for all first time orders, $15 if this is a repeat order (within one year, no changes to art), no charge if you are ordering blank koozies
Double-sided printing: additional $0.20/koozie (using a different color ink on the second side of your koozie is a $20 flat fee.)
Mixed Color Koozies: $10 flat fee per order to use more than one color
Standard Shipping: Each order starts with a base shipping charge of $10. Shipping is then an additional $0.10 per koozie. Orders in Canada are required to pay an additional $18 due to customs.
Rush Shipping: all rush orders will be charged an additional $25 on top of the standard shipping costs.

Do you send samples?

We will send you a package that contains a sample of each of our four koozie styles. Please use our koozie Sampler order form. The cost is just $8 to request our sampler pack! The pack includes one of each of our 6 koozie types.

When will I receive my order?

Normal shipping orders to the continental U.S. are guaranteed to be delivered within 15 business days from the receipt of payment. Rush orders are guaranteed to be delivered within 7 business days from final confirmation of design (you will receive a proof of your design within 48 business hours of your payment).

What are the advantages to foam vs. flexi fabric?

I need my order right away. What are my options?

We offer rush shipping on orders for an additional $25.00 charge. Rush orders are guaranteed to arrive 7 days after you confirm the design on your koozie.

What is the minimum number of koozies I can order?

You can order a minimum of just 25 koozies!

I’m ordering both foam and fabric koozies. Do I need to pay 2 screen charges?

Yes, we do need to charge you for each type of koozie as the machine for foam koozies is entirely different from that of the fabric.

Do you sell plain koozies?

We have koozies without artwork available for purchase as well! The cost per koozie is the same but you do not incur the cost of the screening or the artwork.